What areas do you service?
Austin and surrounding Central Texas. Extended travel available upon request.

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How far in advance should I book?
As early as possible, especially for weekends and events. Limited same-day availability may be possible.

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Is this a rideshare service?
No. VANTA BLK is a private, professionally chauffeured transportation service.

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Who will be driving?
An experienced, discreet professional driver with extensive knowledge of Austin and surround areas.

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Are your vehicles blacked out?
Yes. All vehicles feature privacy tinting.

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Do you offer airport transportation?
Yes. Flight tracking is included for on-time arrivals and pickups.

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Is gratuity included?
Yes. A 20% gratuity is included in all reservations.

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Is a deposit required?
Yes. A 50% deposit is required at the time of booking to secure your reservation.

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Can I make changes after booking?
Yes. Our concierge support team is available 24/7 to assist when possible.

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Is alcohol allowed?
Alcohol is permitted where lawful and responsibly managed.

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Is smoking allowed?
No. Smoking of any kind is strictly prohibited.

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How many passengers can each vehicle hold?
Sprinter: up to 14 passengers
Escalade: up to 6 passengers

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Do you provide Wi-Fi and charging?
Yes. Complimentary Wi-Fi and USB / USB-C charging are available.

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Are multiple stops allowed?
Yes. Multiple stops are allowed within your booked time frame.

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What happens if we exceed our scheduled time?
Additional time is billed automatically at the applicable hourly rate.

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Do you transport families and children?
Yes. Families are welcome.

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Do you provide car seats?
Yes. Car seats are available by request and must be requested at booking.

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What is your cancellation policy?
• 7+ days before service: Full refund
• Under 7 days but 24+ hours before service: 50% refund
• Less than 24 hours before service: No refund

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Are your vehicles insured?
Yes. All vehicles are commercially insured and compliant.‍

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Why choose VANTA BLK?
Because this isn’t volume transportation — it’s intentional service handled with care, discretion, and professionalism.

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